Troubleshooting
Identity metafield missing on my products
Missing identity fields make future syncs rely on weaker matching signals until a pre-flight decision fills the gap.
Quick answer
Missing identity fields make future syncs rely on weaker matching signals until a pre-flight decision fills the gap.
What this means
Use this when you are one of the sellers diagnosing failed runs, Shopify import errors, or review warnings. The goal is simple: understand what Storeshift changes, what Shopify will import, and what you should review before a real catalog update.
Plain-English rule: do the smallest safe action first, inspect the result, then scale up. That means preview before full run, sample import before full import, and review before publishing.
Before you change a live Shopify catalog, check product titles, body copy, image order, variant options, prices, handles, SKUs, SEO fields, and any warnings shown on the run page.
Simple checklist
- 01Read the visible error, run status, and review warning before retrying.
- 02Check the source URL, image URLs, product handles, variant rows, and selected run scope.
- 03Retry only after the root cause is fixed or the catalog input has been cleaned up.
Common mistakes to avoid
- Retrying the same failed input without changing the source problem.
- Editing random CSV columns before identifying the actual Shopify import error.
- Ignoring review flags that point to copy, image, policy, or matching risk.